At Harvard: Part 6

April 11, 2008

We are winding down on our second week at Harvard Business School.  The Class of OPM37 is starting to realize that this may be the last time we see each other for a while (though a reunion in India next February is already in the works!).  Classmates are taking time after studying to spend evenings with each other.  Some gather over wine in the living rooms of the dorms, others escape the cafeteria to explore North End Italian restaurants.  Others still are diligently working and re-working their strategies, though the exercise was over several days ago.  As our brilliant and highly intellectual strategy professor reminded us today: “You want living strategies–not dead ones!”  The message is clear: keep at it!

Our bouncy Finance professor finished his last class with us today.  He has led us through an Italian Leveraged Buy-Out case, an Indian-Russian brewery’s joint venture option, and an Indian auto parts manufacturer’s PIPE (private investment in public entity) deal.  What struck me in each class is how a group of 70+ business leaders (the larger group is divided in two for classes) with decades of financial experience can all hold such divergent (and strong) opinions about whether a business is successful or not, what the options are in each case, which options are good and which are bad.  Inevitably, the professor will ask us to give him a show of hands on two to three very different views, and invariably, the class is divided evenly across the board.  It confirms what I have always thought: numbers, too, can be interpreted in myriad ways.

The big excitement today came when the final winners of the strategy exercise were announced in an auditorium large enough to fit us all (150+).   The first winner was the owner of a chain of Mexican pet stores (+KOTA). His concept is brilliant and sets itself apart with such differentiation as the publishing of 4 pet magazines, locations in high-traffic indoor malls, a one-stop shop for all your pet needs, community involvement, a very warm and caring environment, and much more.  The second winner was a coffee roaster who has left his family’s coffee business to establish a new company that will feature low-cost, Fair Trade, organic coffee and allow customized labeling.  It was clear that both winners had put their hearts and souls into their businesses.  I have no doubt they are headed for greatness.

For fun, I attended an elective on Family Business (the vast majority of the OPM class are in family businesses), but only because the case was about Katherine & Don Graham of the Washinton Post.  I had read Katherine Graham’s book years ago and loved her story, so was curious to hear the business perspective.  The professor had interviewed the Grahams a year or two before her death and we were able to watch the video he taped.  The class, asked what we had observed in the interview, noted how deferential each Graham was to the other, how professional they remained throughout, and how modest and lacking in artifice they were.  What struck me is the way the Grahams have managed to work in partnership with non-family executives at the top for decades. This would appear to be a wise way to ensure that the business can survive a long time and is not dependent entirely on the qualifications of the next rising Graham relative. One sweet anecdote told by Don Graham described a family dinner years earlier where everyone was asked to share their life’s regret.  When it was her turn, Katherine Graham readily admitted that she wished she had gone to Harvard Business School.

Off I go to prepare my negotiation session for tomorrow’s class!  I can’t tell you what role I will play, as it’s confidential, but will reveal all soon…

With spring (finally) in the Boston air,

Kate Simpson

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At Harvard: Part 5

April 9, 2008

Since my last entry, it’s been busy!  If you recall, we had voted for the winning strategies and 20 classmates had risen to the top.  These winning strategies were critiqued during 3-hour sessions by assigned groups, then the next day each winner presented their strategy in class before their classmates, and was followed by the prepared critique of their strategy.  Each presenter had 5 minutes, carefully monitored and enforced by a forceful German-Venezuelan classmate who enjoyed his role as time-keeper tremendously.

We each voted for what we considered the strongest presentation and critique.  It was difficult!  There were many impressive contenders, including a Chinese pharmaceutical company (led by a woman!) that is now listed on the NYSE and plans on being one of China’s top 5 in a few years; an ambitious New Zealander who is jumping into the cement business; a brand new Free Trade, organic coffee producer from New England; and a high tech business whose presentation was seriously sophisticated (and a little beyond me, to be honest).  In the end, after struggling to decide between cement and coffee, I decided in favor of coffee, as the presenter’s passion came through loud and clear.

As far as cases in the past few days, we have looked at Shouldice Hospital in Canada, a hernia specialist clinic established after WW2 by a doctor who discovered early on that recovery is accelerated when the patient becomes active shortly after surgery.  His hernia repair technique proved highly successful, and he managed to create a very unique hospital where patients would come from all over the US and Canada.  He managed to infuse such a sense of well-being in the post-op recovery period that patients would reconvene for “hernia” reunions on an annual basis!  The business is still going today.

In Negotiation class, we enjoyed a 6-party exercise, where the class was divided into groups of 6 where there was a seller, the seller’s management team and four buyers.  I was one of the buyers.  We each had our own confidential role which we read through and prepared for 20 minutes. Then we spent an hour negotiating among ourselves and the seller.  The end results for the entire class were fascinating and all over the map.  The sellers were able to obtain prices between $275 million and $745 million for their company!  Now that’s quite a range.  Those that figured out that by having the buyers cooperate, there would be more value to bring to the table, ended up with the higher prices.  Alas, my group was not one of these creative ones.  We decided that, in the real world, the seller would dictate what would happen and would likely not allow the buyers to talk. Many lessons to be learned!

Kate Simpson

President,
Academic Travel Abroad

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At Harvard: Part 4

April 6, 2008

After some very late nights working on our “OAS” (Objective, Advantage, Scope) statements, we met in groups of 8 at 8:30am to review each company’s OAS, comment, question and challenge the strategy declared. In my group, we had a software provider who works with logistics companies Down Under, a Nigerian mobile bank and payment system, a Panamanian home appliance distributor, a US-Indian jewelry manufacturer and distributor, an American pharmaceutical developer, a Belgian osteopathic doctor setting up unique clincs in Italy, an Austrian software company serving the automotive industry and myself, a study abroad and educational tour provider. Our mission: to vote for what we considered the best strategy. It’s a fascinating exercise to zero in on what differentiates you from the competition and to boil it down to a couple of sentences. Here is what I came up with:

To become the leading provider of 1) study abroad programs for American college students and 2) luxury , educational group tours for top donors of American non-profit organizations. Our programs are custom-designed, built on a proprietary network of contacts, featuring experiences not available to the average traveler or student abroad, and augmented by concierge-level service. Our 58 years have solidified a tried-and-true risk and crisis management system that protects our students and adult travelers in an ever-changing world.

I voted for the Belgian doctor. Confidentiality agreements preclude me from sharing the details of his competitive advantage, but suffice it to say that he’s got a golden concept that I hope takes off.

We learned late in the day, once the votes for 20 groups were tallied, that our doctor had won within our group. So from 150+ of us down to 20. Next week, the competition is further narrowed. In the end, there will be only two winners.

It’s the weekend now, and we get a little break after Saturday morning classes, to recover and read up on next week’s cases.

One tired student,

Kate Simpson

President,
Academic Travel Abroad

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At Harvard: Part 2

April 4, 2008

In our Negotiation class, we studied the case of the National Hockey League and the National Hockey League Players’ Association confrontation of 2004-2005 which resulted in the NHL canceling the season. Here we see how strong egos, water under the bridge, and distrust can lead to stalemate and a lose-lose scenario. The NHL and NHLPA have paid a high price for the mistakes committed in this negotiation.

In our Marketing class, we examined a classic case–Benihana of Tokyo. We learned how, in 1972 in midtown Manhattan, Rocky Aoki established a unique formula for a restaurant chain (minimum kitchen area, maximized bar area, controlled staff costs, reduced food costs, all enhanced by at-table entertainment) and managed to sustain a legacy for decades. Now if you google Rocky Aoki, you will find an expose about his life in the New York Magazine–sad, but funny. Some cases have odd endings.

On to our Globalization class–the case: India on the Move (set in 2003). A fascinating study made all the richer by the many well-informed Indians in the class. Was Nehru wrong in 1948 to have followed the Soviet Union’s example of a centrally planned industrialization of an agrarian, fragmented land? Would Indians be as equipped and autonomous in their current economic growth had he allowed foreign direct investment and a free market economy? How accurate are the official growth rates? Some of our Indian classmates contend they do not take into account a large informal economy. Will political and religious strife allow the economy to continue on its upward trend?

Kate Simpson

President,
Academic Travel Abroad

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At Harvard: Part 1

April 4, 2008

There’s an amazing energy coursing through the campus of Harvard Business School these days. It’s a force to be reckoned with–it’s called OPM37 or HBS’ “Owners/Presidents Management 37th Class.” It only lasts three weeks a year for three years, and this is OPM37′s last year.

OPM is one of Harvard Business School’s most prized executive education programs, designed to elevate and expand the minds of leaders in business and industry around the world. From my first day three years ago to the present, I have been truly astounded by the diversity, intellect, talent and good humor of 160 classmates from the US, Canada, Central and Latin America, China, India, and all over the African Continent. We U.S. citizens make up less than 50% of the class. We women make up less than 8%. We American women make up half of that small minority.

We’re fortunate to have the creme de la creme of HBS faculty teaching us. As you can imagine, it’s a refreshing break for them to have classes full of experienced entrepreneurs well into their careers, rather than 22-year-old MBAs. This year, they’re taking us to practical levels of instruction, having us focus on our own corporate advantages and strategies on multiple levels. We’re looking at our leadership styles through different lenses and learning how differently others perceive us from how we perceive ourselves.

After three years, many have become tight friends, others have hired classmates and work together, others still have joined classmates’ companies’ boards, some have visited each others’ businesses, and many cavorted under the Cancun sun last fall where the Mexican contingent hosted a mini-reunion.

The combination of learning in class and learning from each other is a winner.  HBS has bottled the very finest essence of business education here.

Signing off from a little dorm room in Baker Hall,

Kate Simpson

President,
Academic Travel Abroad

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